Privacy Policy
Your privacy matters to us. Here's how we protect and manage your personal information.
Last updated: 15 March 2025
Introduction
zirvaneloxa operates under Australian Privacy Principles and complies with the Privacy Act 1988. We collect and handle your personal information with care, ensuring transparency in how we use, store, and protect your data.
This policy explains our practices when you visit our website, engage with our capital budgeting resources, or participate in our educational programs. We believe you should understand exactly what information we collect and why we need it.
Information We Collect
Personal Information
- Contact details including name, email address, and phone number when you register for programs
- Professional background information to tailor educational content
- Payment information processed securely through third-party providers
- Learning progress and assessment results within our educational platform
- Communication preferences and feedback responses
Technical Information
- IP address and device identifiers for security purposes
- Browser type and operating system for website compatibility
- Pages visited and time spent on different sections
- Cookies and similar technologies for functionality and analytics
How We Use Your Information
Primary Uses
We use your personal information to deliver educational services, communicate about programs, process payments, and improve our offerings. Your information helps us create personalized learning experiences and maintain the quality of our capital budgeting education.
Educational Services
Your information enables us to provide relevant course content, track your progress through learning modules, and offer support when needed. We analyze learning patterns to improve our curriculum and teaching methods.
Communication
We send program updates, educational resources, and relevant industry insights. You can control these communications through your account settings or by contacting us directly.
Your Rights Under Australian Privacy Law
Access Your Information
Request copies of personal information we hold about you. We'll provide this within 30 days unless complex circumstances require additional time.
Correct Information
Update incorrect or incomplete information in your profile. You can make many changes directly through your account dashboard.
Delete Information
Request deletion of your personal information, subject to legal obligations and legitimate business needs for record keeping.
Restrict Processing
Limit how we use your information while we investigate concerns or process other requests you've made.
Data Storage and Security
Security Measures
We protect your information using industry-standard encryption, secure servers, and regular security assessments. Our team receives ongoing training on data protection practices and privacy requirements.
Payment information never touches our servers directly. We partner with PCI-compliant payment processors who handle financial data according to strict security standards.
Data Retention
| Information Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Active account plus 3 years | Service delivery and support |
| Learning Records | 7 years after completion | Certification verification |
| Payment Records | 7 years | Tax and audit compliance |
| Website Analytics | 26 months | Site improvement |
Sharing Your Information
Limited Sharing
We don't sell your personal information to anyone. We only share data with trusted service providers who help deliver our educational services, and only when necessary for specific business purposes.
Service Providers
- Email service providers for program communications
- Payment processors for secure transaction handling
- Educational technology platforms for course delivery
- Analytics services to understand website usage patterns
- Customer support tools to respond to your inquiries
Legal Requirements
We may disclose information when required by Australian law, court orders, or government authorities. This includes situations involving suspected fraud, threats to safety, or violations of our terms of service.
Cookies and Tracking
Essential Cookies
Our website uses cookies to maintain your login session, remember your preferences, and ensure basic functionality works properly. These are necessary for the site to operate correctly.
Analytics and Performance
We use analytics tools to understand how people use our website and educational content. This helps us improve the user experience and develop better learning resources. You can opt out of analytics tracking through your browser settings.
International Data Transfers
Some of our service providers operate outside Australia, particularly in the United States and European Union. We ensure these providers maintain adequate data protection standards and have appropriate safeguards in place.
Any international transfers comply with Australian Privacy Principles and include contractual protections for your personal information. We review these arrangements regularly to maintain security standards.
Changes to This Policy
We update this privacy policy when our practices change or when required by law. Significant changes will be communicated through email or prominent website notices at least 30 days before taking effect.
Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your rights regarding your personal information, we're here to help.
Email: support@zirvaneloxa.com
Phone: +61741532373
Address: 178 Summer St, Orange NSW 2800, Australia
We aim to respond to privacy inquiries within 5 business days. For complex requests, we may need additional time but will keep you informed of our progress.